The Low-Tech/No-Tech Approach

No, the title is not a misprint. While previous columns have taken the benefits of using technology such as e-learning systems, through unity and self-service kiosks, to strengthen the business, it's time to step back and learn " High technology - free "(read: cheap) solutions to improve training and service levels. Although I am a strong supporter and early adopter of technology that does not stop "formation fluids" (also known as White-Out ฎ), the potential cost of many companies and the lack of knowledge and time prevent the use of more gadgets recently in the market. Others have had bad experiences with past technology companies, usually because the technology is expected to cure everything. Thanks to technology, employees today are more interested in where to find information (eg, spell check, or program on your mobile phone) that, in fact, learning the information (for example, spelling or phone numbers). Fortunately, there are a couple of low high-tech methods to achieve the desired results. So what are they? Ordering systems in many restaurants, guests are frustrated with the cashiers, which may have a little menu with little to no accommodations or communication skills. People want to interact with workers Foodservice, provided that the interaction adds value to your visit. Self-kiosks are a possibility, but here is an 'idea to minimize the work, while improving the experience: What to Dallas, arriving visitors are given a bag of pre-printed forms and instructions to indicate the type rolls and condiments they want. The visitor can enter their name at the bottom of the bag. Helps fight the urges, therefore, that the name when the order is ready. (Many guests have started to write the name of a favorite song, nickname, or fun.) While the client fills their drinks and sits down, the bag is connected to a clip and moved to the Assembly. In a few minutes, the Expediter called the order (eg, "Buffalo Chicken QSR by TJ") to be taken. Guests enjoy explaining the process of sorting out a newbie, and to wait in line. Founder Jeff Sinelli states that the "chamber of commerce" effect. Work? On my visit in secrecy, instead of complaining out loud, a guest who has left Sinelli know who that was running low on the eyelids. The positive tone and reciprocity host! Pal's Sudden Service, a major proponent of technology systems, avoids the machines in your ordering system. N. remote printers or monitors in your line. Orders are simply passed through the line similar to that used for that. Work? With an average time of 20 seconds at the drive-thru and an error for every 3,300 orders, it would be difficult to argue that it is not. Check back in many companies is a rare day that someone in the interview room with the guests as they enjoy their meal. Chuck E. Cheese 's recently developed an ingenious system to enhance monitoring by plant personnel and managers. As each customer places his order, he / she is given two table tents one red and one blue. The Red Tent chart shows where employees to deliver the pizza. Blue One, which has a guarantee of service printed on it serves another purpose. After the food is delivered, the blue tent indicates that the worker who walks by the table to stop and ask the customer's visit is in progress. Satisfaction guaranteed with a little help from a low-cost tool. Training VHS, DVD and e-learning has great potential in initial training and testing of new employees. The training continues, however, can be effectively achieved by flash cards. Waiters in full-service restaurants have long maintained a Rolodex drink recipes alphabetically for quick access. If you do not know how to make a drink that simply raising the recipe soon: Training! A spiral of mounting monitors flip-charts or flash cards (or a Rolodex-style cards) can be made cheap enough for the formation of a variety of functions for the stages of assembly, instruction card, knowledge product. Training on demand.